Refund policy
Last updated 18 July 2026
The short version
Our whole promise is that the photos look like you. If a delivered set doesn't, you get your money back. If a shoot ever fails to deliver, we refund you automatically. No hoops.
The likeness guarantee
Dateworthy generates your photos from your own selfies and face-matches every result against them. If, despite that, a delivered set doesn't look like you, you can request a full refund within 7 days of the photos being delivered. This is the core of how we stand behind the product.
Automatic refund on failed delivery
If a shoot fails to deliver your photos for a technical reason on our side, you don't need to do anything — the order is refunded in full automatically and we email you to let you know. You are never left having paid for photos you didn't receive.
How to request a refund
Email support@dateworthy.co with your order details and a short note on what went wrong. A real person reviews every request, and we aim to reply within one business day.
How refunds are issued
Approved refunds go back to your original payment method through Polar, our payment provider and merchant of record. Depending on your bank, most refunds appear within 5 to 10 business days.
One-time payment
Dateworthy is a one-time purchase, not a subscription. There is nothing to cancel and no recurring charge to worry about.
Questions
Anything unclear? Email support@dateworthy.co and we'll help. You can also read our terms of service.
Common questions
What is Dateworthy's refund policy?
If a delivered set doesn't look like you, you can request a full refund within 7 days of delivery. If a shoot fails to deliver your photos for a technical reason, you are refunded automatically. Email support@dateworthy.co to start a request.
How do I request a refund?
Email support@dateworthy.co from the address on your order, or from any address with your order details. Tell us briefly what went wrong. A real person reviews every request.
How long do refunds take?
Approved refunds are issued to your original payment method through our payment provider, Polar. Most appear within 5 to 10 business days depending on your bank.
Do you refund if I just changed my mind?
The guarantee covers likeness and delivery — if the photos don't look like you, or a shoot fails, you're covered. For other situations, email us and we'll do our best to make it right.